1. Overview
At PartnersPerk, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which you may be eligible for a refund on your subscription payments.
2. Free Trial
We offer a free trial period for new users to explore the platform before committing to a paid plan. During the trial, you will not be charged. If you cancel before the trial ends, no payment will be collected. We recommend taking full advantage of the trial to evaluate whether PartnersPerk is right for your business.
3. Monthly Subscriptions
- Monthly subscriptions are billed at the beginning of each billing cycle.
- You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period.
- Refunds for monthly subscriptions are available within 7 days of the billing date if you have not actively used the Service during that period.
- After 7 days, no refunds will be issued for the current billing cycle, but you will retain access until the end of the period.
4. Annual Subscriptions
- Annual subscriptions are billed as a single payment at the beginning of the subscription year.
- You may request a full refund within 14 days of the initial purchase or renewal date.
- After 14 days, a pro-rated refund may be issued for the remaining unused months at our discretion, minus a 10% administrative fee.
- Pro-rated refunds are calculated based on full monthly rates, not the discounted annual rate.
5. Downgrades
If you downgrade from a higher-tier plan to a lower-tier plan, the difference is not refunded. The downgrade takes effect at the start of your next billing cycle. You will retain access to the higher-tier features until the current billing period ends.
6. Service Disruptions
If the Service experiences significant downtime or disruption (exceeding 99.9% uptime SLA) that materially impacts your use, you may be eligible for a service credit or partial refund. Credits are calculated proportionally to the duration of the disruption and are applied to your next billing cycle.
7. Non-Refundable Items
The following are not eligible for refunds:
- Setup fees or onboarding charges (if applicable).
- Add-on services or features purchased separately.
- Accounts terminated due to violation of our Terms of Service.
- Charges older than 90 days from the date of the refund request.
8. How to Request a Refund
To request a refund:
- Email us at billing@partnersperk.com with the subject line "Refund Request".
- Include your account email, company name, and the reason for your request.
- Our team will review your request and respond within 3-5 business days.
9. Refund Processing
- Approved refunds are processed to the original payment method within 5-10 business days.
- Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
- Refunds are issued in the original currency of payment.
10. Cancellation
You can cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation:
- Your access continues until the end of the current billing period.
- Your data will be retained for 30 days after the billing period ends, allowing you to reactivate if needed.
- After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.
11. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email to active subscribers.
12. Contact Us
If you have any questions about this Refund Policy, please contact us at:
PartnersPerk
Email: billing@partnersperk.com
Phone: +1 (800) 123-4567